Terms and Conditions

Walk-in Baths – 10 year manufacturer guarantee*
Shower Screens – Lifetime manufacturer guarantee*
Flooring & Wall Panels – 15 year manufacturer guarantee*
Furniture, Accessories & Sanitary Ware – Lifetime manufacturer guarantee*
*Subject to normal use

Complaints and policy procedure

Assistive Bathing Ltd aims to provide a high quality of goods and services. We take complaints seriously and welcome your feedback on the goods and service that we provide. Complaints are continually monitored to assist us in improving our products and services to all our valued customers.

If you are not entirely satisfied with your purchase please contact our customer service department on the details below. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure.

Complaints may be made verbally or in writing. We commit to handling your complaint as quickly and thoroughly as possible. Your complaint will be directed to the appropriate department or Manager for investigation and response. Please provide as much detail as possible and include your contact details and order or sales agreement number where applicable.

Complaints should be directed in the first instance to Head Office and the contact details are as follows:

Customer Services
Assistive Bathing Ltd
Mercury House
Kingswood Road
Hampton Lovett
Droitwich Spa

Tel: 01905 791200
Fax: 01905 791216
Email: customerservices@assistivebathing.co.uk

Telephone calls will be responded to as soon as possible and letters will be acknowledged within 3 working days on receipt and a full reply will be sent within 14 working days of receipt. If for whatever reason it is not possible to deal with the complaint within the published timescale then you will be informed of this, and a reason given.

Assistive Bathing Ltd is registered in England number 04163764

Finance repayments

At Assistive Bathing, you can personalise your finance repayments to suit your needs and monthly outgoings.

Fixed Monthly Payments: Take up to 48 months to pay and spread the cost of your purchase. Interest rates apply. It’s the perfect option if you’d prefer not to pay for your purchase at once, or if you have other spending commitments in your first year.

To make it as convenient as possible we also accept: Credit or debit cards, Bank or building society cheques, Cash

Terms and conditions apply. Written details on request. Assistive Bathing is a trading name of Assistive Bathing Limited, who are authorised and regulated by the Financial Conduct Authority, FRN 718470. We act as a credit broker and not a lender, and offer finance from a panel of lenders. Credit provided is subject to age, status and affordability.

Click here to download our terms and conditions of business

Click here to download our FCA complaints procedure